Privacy Policy

1. Who We Are

Sao Minh is an AI integration and employee training organization based in Da Nang, Vietnam. We are the data controller for personal information collected through our website and service engagements.

Address: 83 Le Duan, Hai Chau District, Da Nang 550000, Vietnam   Email: [email protected]

2. Information We Collect

• Contact forms: Name, email address, phone (optional), message content.
• Email correspondence: Information in emails you send us.
• Service engagement: Professional context such as role and organization name shared during discovery conversations.
• Website analytics: Anonymized usage data via cookies, if analytics cookies are accepted.

We do not collect sensitive personal information such as financial data, health data, or government identification through our website.

3. How We Use Your Information

• Responding to enquiries and providing program information
• Delivering training programs and related support
• Communicating about schedules, updates, and follow-up
• Improving our website and programs using aggregated usage data
• Complying with applicable legal obligations

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

• Consent: When you submit a contact form or accept optional cookies.
• Legitimate interest: Responding to enquiries and maintaining business records.
• Contract performance: Processing information necessary to deliver an engaged program.
• Legal obligation: Where required by Vietnamese law.

5. Data Retention

• Enquiry data: 12 months from last contact unless a service engagement follows.
• Service engagement data: 3 years from program completion.
• Analytics data: Aggregated and anonymized — no personally identifiable data retained.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share with service providers (hosting, email, analytics) under data processing agreements, and with authorities only when required by Vietnamese law.

We do not transfer personal data outside Vietnam unless legally required and appropriate safeguards exist.

7. Data Protection Measures

We maintain HTTPS encryption for data transmission, restricted internal access on a need-to-know basis, and secure storage practices. In the event of a data breach affecting your rights, we will notify relevant parties as required by applicable law.

8. Cookies

Our website uses cookies. Essential cookies are always active. Optional analytics, marketing, and preference cookies are placed only with your consent. See our Cookie Policy for full details.

9. Your Rights

• Access: Request a copy of information we hold.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion, subject to legal retention requirements.
• Restriction: Request limits on how we use your data.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw at any time without affecting prior processing.

To exercise any right, contact [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing information.

11. Children's Privacy

Our services are directed at business professionals. We do not knowingly collect personal information from individuals under 18. If we become aware we have done so, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date above. Continued use of our website after changes are posted constitutes acceptance.

13. Contact

Email: [email protected]

Address: 83 Le Duan, Hai Chau District, Da Nang 550000, Vietnam